Why work with us

Electric Word is an exciting, dynamic business working in the fast-changing media sector. We employ bright, enterprising people who want to take ownership of their work and be part of a hard-working but fun and emotionally intelligent workplace. We try to employ people for their potential to be excellent rather than for what they have already done, so your attitude really matters to us.

The sorts of things we offer

  • Great company benefits:  life assurance, discounted gym membership, employee share scheme (we are a public company so from time to time we have offered employees the chance to buy shares cheaply and own part of the business they work for).
  • A good working environment: we are very committed to making EW a great place to work; we offered employees a chance to vote on some extra thngs that would add to the sum of happiness in the office and we chose free fruit, subsidised back and shoulder massages in the office. On top of that we are well known for random Friday treats like chip butties all round!
  • An annual employee wellbeing day including smoking cessation support and a stress management workshop. Your wellbeing matters every day. 
  • We spend a lot of time at work and, while we work very hard, we think there's no reason why we shouldn't have fun while we're at it. We encourage EW societies (currently including book club, football, poker and hacky sack) and have a rich tradition of regular games and competitions (including the much-coveted annual bake-off trophy, fantasy football, office golf, reality tv predictions, table tennis, quiz nights and a memorable sports day that is due for a comeback with the Olympics this year!).
  • Professional development: we believe in continuous learning but think that that happens in many more ways than just through training (though we do that too). Most of all we encourage people to learn from each other by sharing learning, celebrating rather than hiding mistakes (they show we are trying hard and innovating) and sharing best practice. This year we have had a series of 'learning lunches' in which someone shares a piece of learning or an experience that may be useful for others. They have been very popular (and not just because you get free sandwiches and chocolate).
  • Speaking of chocolate, every month we recognise something interesting or useful or a particularly strong achievement each month with a choice of chocolate or a bottle of bubbly.
  • Communication: there can never be too much communication between colleagues but we try to make sure that the company both listens to what its employees are saying and allows opportunities for people to talk to each other. So for each of the last seven years we have organised an anonymous survey that measures how people feel about the quality of their management, the direction they are given and the support they receive from colleagues; We also hold at least one away day to discuss future strategy and past lessons, either as a whole company or in smaller groups.
  • Values: We have written a document to try to describe the way we would like to work in more detail than the usual blah - why don't you have a look at it here.   
  • We are committed to providing an environment which recognises equality of opportunity and diversity. 
attachment: 
values.pdf

Current vacancies

Publishing Assistant

Post date: 24. April 2012 - 9:43

 

Publishing Assistant

 

Note – this role is based in our Milton Keynes Office

 

Radcliffe and Speechmark Publishing are committed to the publication of books and journals that support the career and development of professionals in healthcare, particularly in the areas of primary care, professional development, nursing, child health, exam preparation, dentistry, medical and healthcare education, mental health and substance use,   psychological therapies, palliative care, pharmacy, allied health professions and social care. The role of Publishing Assistant is within the Radcliffe and Speechmark Publishing Team, and reports to the Journals and Editorial Development Manager.  Electric Word is a fast-growing company and jobs and roles may change as the business develops.

 

The main responsibilities of the role are:

•             Providing administrative support to the editorial team.

•             Supporting the Journals and Editorial Development Manager with the administration of the production of journals.

 

Administrative support to the journal editorial team

  • Manage the EPRESS web-based online submission and peer review system.
  • As new journals are added to the EPRESS system support the editorial team and be able to advise on how to use and customise the system for their need
  • Be the first point of contact for authors submitting new manuscripts (be able to advise on word length, submission format etc
  • Liaise closely with the editorial team via email and monthly telephone conference calls.

 

Administrative support to the Journals and Editorial Development Manager

·                    Keep databases, spreadsheets and other records up to date.

·                    Deal with the administration of work commissioned to freelance proofreaders.

·                    Be the first point of contact for authors publishing journal articles.

·                    Manage claims for online journal access via IngentaConnect.

·                    Manage subscriptions using the RED database.

·                    Provide general support as required.

 

Skills and experience

Required:an interest in academic publishing, proficiency in Microsoft Office and database management, excellent communication skills, strong administrative skills, ability to multi-task

Desirable: A background inpublishing or experience of working for a publishing company, an understanding of editorial functions and processes

Only direct applicants will be reviewed. No agencies or recruitment contacts will be accepted in response to this advert. 

Advertising/Media Sales Manager

Post date: 23. April 2012 - 11:25

 

 

SportBusiness is an exciting, dynamic business working in the fast-changing sports media sector.

A division of Electric Word Plc we employ bright, enterprising people who want to take ownership of their work and be part of a hard-working but fun and emotionally intelligent workplace.

It is essential that you have confidence in your sales ability and you should also have strong organisational skills, enthusiasm, excellent relationship skills, discretion, good judgment, intelligence, a “getting it done” positive attitude, be self-motivated and driven to deliver within a high-performing team.

Reporting to the Sales Director, this role combines personal and team sales.

The Advertising / Media Sales Manager role will include the following responsibilities: 

  • Manage the sales team, motivating and developing as necessary 
  • Planning and carrying out sales activities so as to maintain and develop the client portfolio 
  • Achieving team and personal sales targets
  • Developing new business leads and sectors, in particular online and digital opportunities 
  • Collaborating on advertisement production and page planning 
  • Contributing to editorial schedule and content

The ideal Advertising / Media Sales Manager candidate will possess the following skills and experience: 

  • Experience as a Sales Manager / Team Leader / Media Sales Manager or similar
  • Experience of print and online sales
  • Substantial B2B sales experience 
  • Enthusiasm to motivate a team 
  • Self-motivation and flexibility 
  • Excellent communication skills 

The Advertising / Media Sales Manager role will suit a self-motivated, driven individual with excellent communication and organisational skills. The role will be office based, but will require some face-to-face meetings and overseas travel.

 

In the first instance please send your CV to: stuart.lewis@sportbusiness.com
Only direct applicants will be reviewed. No agencies or recruitment contacts will be accepted in response to this advert. 

 

Production Apprenticeship, Design and Production Department

Post date: 19. April 2012 - 11:55

 

Electric Word plc is a dynamic, friendly and energetic company that recognises and rewards the efforts of the individual. We are committed to enabling people to develop both personally and professionally.

We are looking for an enthusiastic and self-motivated person to join our growing design and production department in an apprenticeship capacity. Running until mid-December 2012, this is an exciting and varied opportunity offering the experience of working on the production of a number of our titles.

The role would suit someone who:

·      Is highly organised with excellent time management skills

·      Has a keen eye for detail

·      Can multitask, keeping track of several projects and assignments

·      Communicates with clarity on all levels

·      Has an ability to set objectives and prioritise work flow

·      An interest in the publishing business

This is a unique opportunity to establish and develop relationships with internal and external clients, suppliers and to develop your understanding of publishing design and page layout. The role will also give experience on the different aspects of print production and distribution of the titles the company produces.

You will need to be familiar with Mac software including CS5 and have some knowledge of the print production process. Previous relevant production experience, although not essential, would be an advantage.

Main objective

Assist the production and distribution of magazines, directories, newsletters and research/intelligence reports.

Main duties

·      Contact advertisers for advertisement copy and listings copy

·      Ensure that all advertising meets the required standard and specifications

·      Typeset some material and co-ordinate proofs with the clients ready for sign off

·      Collect, package and send the press ready pdfs (editorial and advertising) to print and our online/digital suppliers

·      Co-ordinate internal departments to sign proofs off

·      Working closely with the Sales and Marketing departments and our suppliers, co-ordinate the delivery, fulfillment and distribution of the magazines to subscribers and national/international exhibitions

·      Fulfill pdf requests from the Sales and Marketing departments

·      Assist with production on contract publishing

·      Answer queries, take messages and generally help with the day-to-day administration of the department

·      Undertake any other duty which may reasonably be allocated by the Production Manager, Art Director or other senior member of staff

 

Job role: Production Apprenticeship

Department: Design and Production Department

Reports to: Production and Studio Manager

Length of contract: Early June, to conclude Fri 21st December 2012

Salary: Information available on enquiry

Please apply with covering letter and CV by 8 May 2012 to craig.young@electricwordplc.com

Only direct applicants will be reviewed. No agencies or recruitment contacts will be accepted in response to this advert. 

Electric Word plc is a dynamic, friendly and energetic company that recognises and rewards the efforts of the individual. We are committed to enabling people to develop both personally and professionally.

PA, Office Manager, HR Support.

Post date: 17. April 2012 - 13:03

 

Electric Word is an exciting, dynamic business in Clerkenwell working in the fast-changing media sector. We employ bright, enterprising people who want to take ownership of their work and be part of a hard-working but fun and emotionally intelligent workplace. This role is critical to maintaining and further developing that environment by supporting the CEO and implementing much of the infrastructure that underpins the culture and ethos of the business – including some of our weird and wonderful office activities such as the annual bake-off, table-tennis, office golf and much, much more. We also offer great company benefits, an attractive salary and professional development of all kinds.

This full time role reports to the CEO and also involves working closely with other Board members and the HR Manager. 

PA to CEO and Board:

-     First port of call for inbound corporate communications.

-     Effective diary management, travel arrangements.

-     administrative support.

-     meeting arrangements including board meetings.

-     personal assistance for relatively self-sufficient CEO.

-     occasional  PA support for other execs

-     recording and filing directors’ business expenses

-     support CEO in stakeholder communications, including updating plc website, intranet, employee and shareholder meetings etc.

-     to carry out any other reasonable duties as requested by the CEO.

Office management

-     Building effective external relationships with suppliers to ensure quality of selection and competitive pricing and delivery of an excellent service regarding office services and suppliers (cleaners etc).

-     positively work with our office receptionist as part of the central facilities team.

-     ensure regular purchasing and supplier reviews to enable terms and conditions to be reviewed and agreed.

-     project management for office and office environment.

-     execution of health and safety and other compliance policies, complying with  and writing fire and risk assessments, PAT testing and all office requirements etc 

-     office events planning

HR support

-     Respects the confidentiality of information given and concerns shared with regards to HR matters.

-     Undertake Employee inductions into company values, health and safety, office procedures

-     Work with managers to ensure the appropriate inductions of new joiners in order to quickly maximize performance and ensure all Health and Safety obligations are met.

-     Maintain current employee information to reflect in real time the organisational structure and support planning and management of the HR function.

-     Support HR Manager.

-     Recognise and create opportunities to develop and deliver best practices to ensure that EW is a great place to work.

-     Manage Absence and return to work interviews

-     Maintain personnel records, ensuring data compliance

-     Administering contracts

-     Administering benefits

-     Compiling information for payroll

Desired Skills & Experience

Qualities needed: organization, flexibility, enthusiasm, good relationship skills, discretion, good judgement, intelligence, emotional maturity, getting it done, subtlety, positive attitude.

A commitment to continuous professional development is essential.

Ethical in all dealings.

Creative and conceptual but able to deliver operationally, flexible but tenacious.

Great communicator with an inclusive, open management style.

Ensure positive working relationships are promoted to plan, attract, hire, develop, retain and reward talented people and promote the EW values.

The possession of a positive and helpful attitude is essential, as is a strong customer service orientation.

Respects the confidentiality of information given and concerns shared.

A personal commitment to welcoming people from diverse backgrounds, cultures and experiences is essential.

Desirable qualifications and experience –  knowledge of HR administration, PA experience at board/director level, Office management including health and safety, risk assessments etc, current 4 day HSE First Aid Qualification.

Only direct applicants will be reviewed. No agencies or recruitment contacts will be accepted in response to this advert. Apply now as this role is immediately available.

Sales Executive

Post date: 17. April 2012 - 12:54

 

SportBusiness Group is the world's leading supplier of information, media and B2B marketing services to the industry behind sport. Our quality service and specialist experience within the business of sport has enabled us to grow strongly in recent years.

To further fuel that growth SportBusiness is recruiting for a Sales Executive to work across a portfolio of products within our Information Sales team. This is an ideal role for a graduate, with 1 to 2 years sales experience, looking to further their career in the international business of sport.

 

Salary: Competitive + Commission 

You will be required to:

§  Sell subscriptions to SportBusiness Internatonal magazine, the leading monthly publication for the business of sport

§  Sell across our portfolio of specialist research reports and conferences

§  Sell high value content licences on our new sports sponsorship deals database service Sports Marketing Frontiers.

§  Maintain and upkeep database records

§  Work in a target based environment

§  Maintain marketplace/trade knowledge and originate sales ideas/leads

§  Be prepared to package SBG services to key clients to offer optimum value

Personal spec…

The successful candidate should have the following attributes:

§  1 to 2 years sales experience

§  Work well under pressure

§  Be energetic and have a positive attitude

§  Be pro-active and demonstrate the ability to work on your own initiative

§  An interest in sport

§  IT skills – must be able to use Word, Excel to intermediate level

§  Excellent communication skills – both oral and written

§  Understanding of business/commercial environments

§  Highly organised

We require the candidate to demonstrate that they can sell over the telephone in a confident, intelligent and professional manner. We are offering a competitive basic salary depending on experience with a high and achievable commission. The role is in a positive team environment, with a full induction and product support and regular sales training.

Only direct applicants will be reviewed. No agencies or recruitment contacts will be accepted in response to this advert. Apply now as this role is immediately available.

To be considered for this role send your CV and a covering letter to Chris Beadle at chris.beadle@sportbusiness.com

Managing Director, Healthcare Division.

Post date: 30. March 2012 - 12:23

 

Electric Word is an AIM-listed specialist information business that operates through three divisions: Education, Health and Sport & Gaming. Health is the most recent area of Electric Word’s activity. It is comprised of Radcliffe and Speechmark Publishing and Radcliffe Solutions. As EW has achieved in its other businesses, the objective here is to focus these businesses on complementary, profitable, scalable and sustainable areas within Healthcare.

 

Key responsibilities:

o   P&L responsibility for the Health Information division, currently including Radcliffe Publishing (books and journals), Speechmark Books, Radcliffe Learning, Radcliffe Solutions and Sports Performance

o   Build a profitable, sustainable and scalable business that supports lifelong learning for medical professionals

o   Apply the Group’s strategy of moving the information businesses up the value chain towards higher-value services

o   Make the most of the synergies between the different businesses and activities within the Health Information division

o   Create, with the Chief Executive, a strategy for the continuing development of the Radcliffe business, including areas of investment, new product formats and new markets, that is aligned with the Group’s strategy of building higher value products and services

o   Manage the portfolio of products across the businesses with attention to product lifetime value, margin improvement, marketing resource allocation, reinforcing strong products and eliminating lines which are not worth continuing

o   Provide the commercial discipline, drive, innovation and vision necessary for the development of new healthcare education products and formats, including in their value for the customer, their pricing, costs and channels to market.

o   Ensure that the people working in the Health Information division are working effectively together and clearly aligned towards the goals of the division as a whole as well as their individual business units

o   Build a team that works to and represents the values and principles of the company

o   Manage the performance and professional development of 6 reports

 

Person specification:

o   Possesses a high level of intelligence

o   A track record of good publishing judgement and evidence-based decision-making

o   Ability to work with a high degree of autonomy while consulting where necessary

o   Has considerable emotional security – ie not egotistical

o   Able to lead, influence and bring out the best in others

o   Able to be imaginative and creative about how businesses, processes and customers connect together

o   Capacity for strategic vision as well as focus and delivery

o   Strong commercial and financial skills

 

Experience

o   General management experience within a media or publishing environment essential

o   Experience of digital publishing environment valuable

o   Health sector experience valuable

o   Training or professional education business experience beneficial

 

Electric Word is a fast-changing company and jobs and roles will evolve as the business develops.  You are expected to plan and prioritise to maximise the return on your own time.

Based in the London office of Electric Word plc, reporting to the CE.O

Direct applicants only, no agency applications in response to this vacancy will be accepted.

To apply for this role, please forward your C.V and an accompanying letter stating to: talent@electricwordplc.com

Classified Media Sales Executive

Post date: 25. January 2012 - 22:21

SportBusiness is an exciting, dynamic business working in the fast-changing sports media sector.

We employ bright, enterprising people who want to take ownership of their work and be part of a hard-working but fun and emotionally intelligent workplace.

Qualities needed: proven sales ability, flexibility, enthusiasm, superb relationship skills, discretion, good judgment, intelligence, getting it done, positive attitude.

It is essential that you have confidence in your abilities in terms of your sales ability and relationship skills. You should also have strong organisational skills, be self-motivated and be driven to deliver within a high-performing team.

Key responsibilities:

  • Responsible for selling advertising in our SportBusiness Marketplace Directory, in the classified section of SportBusiness International and online at www.sportbusiness.com.
  • Protect and grow existing client base of advertisers in Directory.
  • Specifically target new advertisers.
  • Introduce advertisers to classified section of SportBusiness International as well as to the www.sportbusiness.com website.
  • Improve customer servicing & satisfaction.
  • Represent the SportBusiness brand with professionalism.
  • Contribute to, and work with, other members of the sales team.
  • Ensure you meet your monthly target.
  • Be able to work on own initiative.
  • Excellent telephone sales ability
  • Maintain and build customer database

Personal skills:

  • Excellent telephone sales ability and manner
  • Good listener
  • Self disciplined
  • Highly motivated
  • High call rate
  • Ambitious
  • Creative

Experience:

This role would suit a person with 1–3 years sales experience preferably on a B2B magazine

 

Please apply with your CV and cover letter to talent@electricwordplc.com.

Only direct applicants will be reviewed. No agencies or recruitment contacts will be accepted in response to this advert. Apply now as this role is immediately available.

Writers and Editors

Post date: 2. November 2011 - 17:28

 

We are always keen to hear from potential writers and editors who might be interested in contributing to our newsletters. You may be an experienced journalist or someone who has good working knowledge of the subject matter but who has less experience of writing or editing. In either case we would be delighted to hear from you at jobs@electricwordplc.com.

Helpdesk Analyst, Radcliffe Solutions

Post date: 2. November 2011 - 17:15

Radclife Solutions is part of Electric Word's Professional Division. We provide services and software for appraisal management, learning administration and workforce compliance in the NHS and all sectors of Healthcare. Our aims are to tackle process inefficiency, reduce the burden of appraisal and learning and ensure that organisations have the evidence to support compliance with the Care Quality Commission and other regulatory healthcare bodies including the NHS Litigation Authority and the Health and Safety Executive.

One of the ways we support the end users of our IT Solutions is to run a Help Desk, we are currently looking to recruit a Help Desk Analyst to add to our team.

 

Direct applicants only, no agency applications in response to this vacancy will be accepted

 

Job Title/Designation:                                          Help Desk Analyst

Reports to:                                                             Senior Help Desk Analyst 

Location:                                                                Barbican, London, UK

Department/Project:                                           Healthcare (E-Knowledge and Skills Framework, Learning Management system & Staff Performance system)         

 

JOB PURPOSE

To work as a key member of our UK support and help desk team providing ‘customer facing’ support ‘at a distance’.  The purpose of the role is to respond to our customers (IT solution end users) queries to reach a   successful conclusion within an agreed time period. 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES.

  • Working on user queries by writing database scripts/ SQL queries and taking appropriate actions or to work as directed in order to reply the user query professionally and accurately.
  • Working efficiently and professionally in time-critical conditions.
  • Learning new tasks quickly and efficiently and to follow instruction accurately.
  • Coordinating and reporting a multitude of details at the same time.
  • Setting a high standard of communication and time management skills.
  • To work on some / all correspondence forums accessed by Tool end-users for recording issues, problems, suggestions and requests pertaining to Software Products developed by Radcliffe Solutions
  • Provide periodic feedback / on-demand feedback to IT Project Manager on Support operations.
  • To take appropriate action, or as instructed to resolve customer queries through to successful resolution.
  • To take appropriate action, or seek help to resolve miscellaneous issues through to successful resolution.
  • Manage workload efficiently while being able to resolve time-critical situations professionally.
  • Escalate any known issues and problems to the immediate supervisor
  • To implement support processes, which include lockouts, inability to access the tool, transferring user accounts, uploading /deleting staff data, producing reports and data correction
  • To provide data and information as requested by the IT Manager/Sales and Managing Directors to support sales meetings
  • To support the refresh of a demo site for use during sales meetings
  • To support the IT Manager in identifying the ‘types and trends of help desk support our customers need and create a standardised approach to their resolution.

OTHER DUTIES AND RESPONSIBILITIES

  • There are a variety of miscellaneous activities that fall to the responsibility of the help desk from time to time, it is expected these tasks are embraced and delivered as instructed by the supervisor/manager.

STAKEHOLDER CONTACT

There is currently a range of stakeholders with which you will be expected to build and maintain successful ‘virtual’ communications and relationships. 

·         Offshore team (product development)

·         Strategic Partners (do not directly buy our products but need our products in use in order for partner objectives to be delivered)

·         Commercial Partners (work with us to extend the reach of our products across healthcare)

·         NHS Customers (end users of our IT Solutions)

·         Private Healthcare Customers (end users of our IT Solutions)

WORKING ENVIRONMENT

·         Based in open plan office in the Barbican, London

·         Travel to client sites when required across UK

ESSENTIAL SKILLS:

Skills Required

How will be assessed at interview

Customer Service experience/orientated - strive to achieve a high level of customer satisfaction

Critical Questioning/Previous Case Studies

Positive Approach to Problem Solving

Critical Questioning/Previous Case Studies

Team Player - must work with wider team to contribute to the resolution of customer queries and other help desk tasks

Interview/Written Reference

Clear verbal communication style

Interview

Written report writing including service desk evaluation in a ‘Plain English’ style using non technical language to suit the needs of the customer

Written Assessment

Keyboard Skills

Written Assessment

Microsoft SQL Server 2005/2008 or    Oracle databases

Technical Assessment

Working with stored procedures, cursors, and writing complex SQL scripts.

Technical Assessment

Numerical Analytical Skills

Technical Assessment

Working knowledge of dashboard software and its application in ensuring data is used as information

Critical Questioning/Previous Case Studies

Working knowledge of data security in healthcare

Critical Questioning/Interview

 

PERSONAL ATRIBUTES

Proactive

‘Can do’ attitude to work related problems

Time Management - good at multi tasking - can work under pressure to exacting deadlines and time scales.

Confident communication style/ outgoing manner

Working knowledge of sales principles and methods

Working knowledge of customer care principles and practices

 

FOR MORE INFORMATION

 To apply for this role, please forward your C.V and an accompanying letter stating why you believe you are a potential candidate for this role to:

Mr. Richard Leigh

Information Technology Manager

Richard.Leigh@Radcliffesolutions.co.uk