Why work with us

Electric Word is an exciting, dynamic business working in the fast-changing media sector. We employ bright, enterprising people who want to take ownership of their work and be part of a hard-working but fun and emotionally intelligent workplace. We try to employ people for their potential to be excellent rather than for what they have already done, so your attitude really matters to us.

The sorts of things we offer

  • Great company benefits:  life assurance, discounted gym membership, employee share scheme (we are a public company so from time to time we have offered employees the chance to buy shares cheaply and own part of the business they work for).
  • A good working environment: we are very committed to making EW a great place to work; we offered employees a chance to vote on some extra thngs that would add to the sum of happiness in the office and we chose free fruit, subsidised back and shoulder massages in the office. On top of that we are well known for random Friday treats like chip butties all round!
  • An annual employee wellbeing day including smoking cessation support and a stress management workshop. Your wellbeing matters every day. 
  • We spend a lot of time at work and, while we work very hard, we think there's no reason why we shouldn't have fun while we're at it. We encourage EW societies (currently including book club, football, poker and hacky sack) and have a rich tradition of regular games and competitions (including the much-coveted annual bake-off trophy, fantasy football, office golf, reality tv predictions, table tennis, quiz nights and a memorable sports day that is due for a comeback with the Olympics this year!).
  • Professional development: we believe in continuous learning but think that that happens in many more ways than just through training (though we do that too). Most of all we encourage people to learn from each other by sharing learning, celebrating rather than hiding mistakes (they show we are trying hard and innovating) and sharing best practice. This year we have had a series of 'learning lunches' in which someone shares a piece of learning or an experience that may be useful for others. They have been very popular (and not just because you get free sandwiches and chocolate).
  • Speaking of chocolate, every month we recognise something interesting or useful or a particularly strong achievement each month with a choice of chocolate or a bottle of bubbly.
  • Communication: there can never be too much communication between colleagues but we try to make sure that the company both listens to what its employees are saying and allows opportunities for people to talk to each other. So for each of the last seven years we have organised an anonymous survey that measures how people feel about the quality of their management, the direction they are given and the support they receive from colleagues; We also hold at least one away day to discuss future strategy and past lessons, either as a whole company or in smaller groups.
  • Values: We have written a document to try to describe the way we would like to work in more detail than the usual blah - why don't you have a look at it here.   
  • We are committed to providing an environment which recognises equality of opportunity and diversity. 
attachment: 
values.pdf

Current vacancies

Classified Media Sales Executive

Post date: 25. January 2012 - 22:21

 

Sportbusiness is an exciting, dynamic business working in the fast-changing sports media sector.

 

We employ bright, enterprising people who want to take ownership of their work and be part of a hard-working but fun and emotionally intelligent workplace.

Qualities needed: proven sales ability, flexibility, enthusiasm, superb relationship skills, discretion, good judgment, intelligence, getting it done, positive attitude.

It is essential that you have confidence in your abilities in terms of your sales ability and relationship skills. You should also have strong organisational skills, be self-motivated and be driven to deliver within a high-performing team.

Key responsibilities:

  • Responsible for selling advertising in our SportBusiness Marketplace Directory, in the classified section of SportBusiness International and online at www.sportbusiness.com.
  • Protect and grow existing client base of advertisers in Directory.
  • Specifically target new advertisers.
  • Introduce advertisers to classified section of SportBusiness International as well as to the

    www.sportbusiness.com website.

  • Improve customer servicing & satisfaction.
  • Represent the SportBusiness brand with professionalism.
  • Contribute to, and work with, other members of the sales team.
  • Ensure you meet your monthly target.
  • Be able to work on own initiative.
  • Excellent telephone sales ability
  • Maintain and build customer database

 

Personal skills:

  • Excellent telephone sales ability and manner
  • Good listener
  • Self disciplined
  • Highly motivated
  • High call rate
  • Ambitious
  • Creative

 

Experience:

This role would suit a person with 1 – 3 years sales experience preferably on a B2B magazine

 

Please apply with your CV and cover letter to talent@electricwordplc.com.

Only direct applicants will be reviewed. No agencies or recruitment contacts will be accepted in response to this advert. Apply now as this role is immediately available.

 

Office manager, PA plus HR Support

Post date: 24. January 2012 - 15:46

 

Serious fun in EC1!

This role reports to the CEO and also involves working closely with other Board members and the HR Manager.

Electric Word is an exciting, dynamic business working in the fast-changing media sector. We employ bright, enterprising people who want to take ownership of their work and be part of a hard-working but fun and emotionally intelligent workplace. This role is critical to maintaining and further developing that environment by supporting the CEO and implementing much of the infrastructure that underpins the culture and ethos of the business – including some of our weird and wonderful office activities such as the annual bake-off, table-tennis, office golf and much, much more. We also offer great company benefits, an attractive salary and professional development of all kinds.

This is an all encompassing role that would require you to facilitate the smooth running of our office from an Office Management perspective, as well as PA support to the CEO. You will also be responsible for HR administration, and budgeting and purchasing for the office. Calmness under pressure, a flexible approach to problem solving is essential, as are great communication skills.  Ideally you will have some experience in a similar Office Manager role along with PA experience including diary management.

Qualities needed: flexibility, enthusiasm, good relationship skills, discretion, good judgment, intelligence, emotional maturity, getting it done, subtlety, positive attitude!

It is essential that you have confidence in your abilities and enjoy supporting others. You should have strong organisational skills and be discrete in your dealings.

Please apply with your CV and cover letter to talent@electricwordplc.com.

Within your cover letter please tell us why you want for Electric Word Plc role and what your preferred style of working. Please limit your response on each answer to 100 words or less.

Only direct applicants will be reviewed. No agencies or recruitment contacts will be accepted in response to this advert. Apply now as this role is immediately available.

 

Writers and Editors

Post date: 2. November 2011 - 17:28

 

We are always keen to hear from potential writers and editors who might be interested in contributing to our newsletters. You may be an experienced journalist or someone who has good working knowledge of the subject matter but who has less experience of writing or editing. In either case we would be delighted to hear from you at jobs@electricwordplc.com.

Helpdesk Analyst, Radcliffe Solutions

Post date: 2. November 2011 - 17:15

 

Radclife Solutions is part of Electric Word's Professional Division. We provide services and software for appraisal management, learning administration and workforce compliance in the NHS and all sectors of Healthcare. Our aims are to tackle process inefficiency, reduce the burden of appraisal and learning and ensure that organisations have the evidence to support compliance with the Care Quality Commission and other regulatory healthcare bodies including the NHS Litigation Authority and the Health and Safety Executive.

One of the ways we support the end users of our IT Solutions is to run a Help Desk, we are currently looking to recruit a Help Desk Analyst to add to our team.

 

Direct applicants only, no agency applications in response to this vacancy will be accepted

 

Job Title/Designation:                                          Help Desk Analyst

Reports to:                                                             Senior Help Desk Analyst 

Location:                                                                Barbican, London, UK

Department/Project:                                           Healthcare (E-Knowledge and Skills Framework, Learning Management system & Staff Performance system)         

 

JOB PURPOSE

To work as a key member of our UK support and help desk team providing ‘customer facing’ support ‘at a distance’.  The purpose of the role is to respond to our customers (IT solution end users) queries to reach a   successful conclusion within an agreed time period. 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES.

  • Working on user queries by writing database scripts/ SQL queries and taking appropriate actions or to work as directed in order to reply the user query professionally and accurately.
  • Working efficiently and professionally in time-critical conditions.
  • Learning new tasks quickly and efficiently and to follow instruction accurately.
  • Coordinating and reporting a multitude of details at the same time.
  • Setting a high standard of communication and time management skills.
  • To work on some / all correspondence forums accessed by Tool end-users for recording issues, problems, suggestions and requests pertaining to Software Products developed by Radcliffe Solutions
  • Provide periodic feedback / on-demand feedback to IT Project Manager on Support operations.
  • To take appropriate action, or as instructed to resolve customer queries through to successful resolution.
  • To take appropriate action, or seek help to resolve miscellaneous issues through to successful resolution.
  • Manage workload efficiently while being able to resolve time-critical situations professionally.
  • Escalate any known issues and problems to the immediate supervisor
  • To implement support processes, which include lockouts, inability to access the tool, transferring user accounts, uploading /deleting staff data, producing reports and data correction
  • To provide data and information as requested by the IT Manager/Sales and Managing Directors to support sales meetings
  • To support the refresh of a demo site for use during sales meetings
  • To support the IT Manager in identifying the ‘types and trends of help desk support our customers need and create a standardised approach to their resolution.

OTHER DUTIES AND RESPONSIBILITIES

  • There are a variety of miscellaneous activities that fall to the responsibility of the help desk from time to time, it is expected these tasks are embraced and delivered as instructed by the supervisor/manager.

STAKEHOLDER CONTACT

There is currently a range of stakeholders with which you will be expected to build and maintain successful ‘virtual’ communications and relationships. 

·         Offshore team (product development)

·         Strategic Partners (do not directly buy our products but need our products in use in order for partner objectives to be delivered)

·         Commercial Partners (work with us to extend the reach of our products across healthcare)

·         NHS Customers (end users of our IT Solutions)

·         Private Healthcare Customers (end users of our IT Solutions)

WORKING ENVIRONMENT

·         Based in open plan office in the Barbican, London

·         Travel to client sites when required across UK

ESSENTIAL SKILLS:

Skills Required

How will be assessed at interview

Customer Service experience/orientated - strive to achieve a high level of customer satisfaction

Critical Questioning/Previous Case Studies

Positive Approach to Problem Solving

Critical Questioning/Previous Case Studies

Team Player - must work with wider team to contribute to the resolution of customer queries and other help desk tasks

Interview/Written Reference

Clear verbal communication style

Interview

Written report writing including service desk evaluation in a ‘Plain English’ style using non technical language to suit the needs of the customer

Written Assessment

Keyboard Skills

Written Assessment

Microsoft SQL Server 2005/2008 or    Oracle databases

Technical Assessment

Working with stored procedures, cursors, and writing complex SQL scripts.

Technical Assessment

Numerical Analytical Skills

Technical Assessment

Working knowledge of dashboard software and its application in ensuring data is used as information

Critical Questioning/Previous Case Studies

Working knowledge of data security in healthcare

Critical Questioning/Interview

 

PERSONAL ATRIBUTES

Proactive

‘Can do’ attitude to work related problems

Time Management - good at multi tasking - can work under pressure to exacting deadlines and time scales.

Confident communication style/ outgoing manner

Working knowledge of sales principles and methods

Working knowledge of customer care principles and practices

 

FOR MORE INFORMATION

 To apply for this role, please forward your C.V and an accompanying letter stating why you believe you are a potential candidate for this role to:

Mr. Richard Leigh

Information Technology Manager

Richard.Leigh@Radcliffesolutions.co.uk

 NB (The closing date for this role is 31/01/2012)